Contact the vendor you bought it from. Each item sold is protected under the goods and services act of the country it is purchased from. IVWT is a platform that facilitates the space for you to connect with sellers. We are not responsible for the products or their returns, so please reach out to the seller for their individual return policies. Vegan small businesses are often busy making great vegan products so please give them at least 5 days, to attend to your request. If you do not hear back from a seller after a week and wish to report them, you can reach out to us.